Data retention policy
How long Organiz keeps different kinds of data, and how deletion works.
Effective date: September 26, 2026 Last updated: October 7, 2026
This policy states how long Organiz retains different categories of data, and what happens when an account, organization, or integration is removed. It's written to match what the platform actually does today, not an aspirational target.
Purpose and scope
We keep data only as long as it serves the purpose it was collected for: running your account, running an organization's campaigns, and meeting our own legal and operational obligations. This policy applies to all personal and organizational data handled by Organiz, across our member platform and admin panel.
Retention by data category
| Data category | Retention | Notes |
|---|---|---|
| Account and profile data (name, email, login identity) | Life of the account | Deleted on request, see below |
| Contact-form submissions (phone, zip, SMS consent) | Life of the account | Tied to the member and CTA it was submitted through |
| Contact-form submissions from people without an account | Until deletion is requested | Request deletion at privacy@organiz.org |
| Activity and points data (actions completed, points, streaks, kudos) | Life of the account | This is the record your points/level are computed from |
| Text a Contact entries (a friend's name, phone number, and your note) | Life of the account | |
| Chat messages and comments | Life of the account | |
| Contact lists an organization uploads | Until the organization deletes them, or its relationship with Organiz ends | Held on the organization's behalf |
| Photos and videos members upload | Until the member deletes them, or with the account | Location and other hidden file details are removed on upload. Deleted uploads are removed right away |
| Reward redemptions | Life of the account, or as required for an organization's own fulfillment records | |
| Connected integration credentials (e.g. an Action Network API key) | Until the organization disconnects the integration | Deleted immediately on disconnect, not just deactivated |
| Integration sync logs (success/failure records) | 90 days | Used for troubleshooting sync issues |
| Product analytics events | Per our analytics provider's retention settings | Members are identified only by a random device ID, never by name or email |
| Session recordings and heatmaps | Per our analytics provider's retention settings | Typing is never recorded. Chat, comments and Text a Contact details are blacked out |
| Support communications | 2 years | Enforced manually today, not automated |
Account and organization deletion
To request deletion, email privacy@organiz.org from the address on your account. Deletion is handled by our team. There's no self-service "delete my account" button yet. We complete a request within 30 days.
Deleting your account removes:
- Your login, profile, and photo
- Your contact-form submissions
- Your activity and points history
- Your Text a Contact entries
- Your chat messages, comments, and uploaded photos and videos
- What our service providers hold about you to deliver notifications and chat
Kudos you gave are removed too, so they also disappear from the members who received them.
Information already sent to an organization's own tools, such as Action Network, belongs to that organization. Ask the organization to delete it there.
When an organization's relationship with Organiz ends, we work with that organization on a deletion or export timeline for the data it's responsible for, including any contact lists it uploaded.
Data disposal
When data is deleted, it's removed from our production database right away. We keep daily backups of that database for 7 days. Deleted data may remain in those backups until they're overwritten, which happens automatically within 7 days. Backups are never used to restore data a person has asked us to delete.
Exceptions
We may retain data longer than the table above where required by law, to resolve a dispute, to enforce our agreements, or to prevent fraud or abuse.
Review
We review this policy at least annually, or whenever we materially change what data we collect or how long we keep it.
Contact
Questions about this policy, or to request deletion of your data: privacy@organiz.org.
See also our Privacy Policy.