Notifications

Notifications keep members in the loop without needing to check back manually. They all land in one inbox.

What members get notified about

Things that happened to them:

• Someone sent them kudos.
• Someone started following them. The notification opens that person's profile, where they can follow back.
• They reached a new level.
• Someone completed an action they pinned to their profile.
• They can now afford a reward. This is based on the points they have to spend in that organization's store, and it opens the store.
• Someone joined through their invite link, and later, took their first action. That second one means the member has points to collect.

Streaks and campaigns:

• Check-in reminders so a streak does not lapse, and a warning when a streak is at risk.
• A streak milestone, with the bonus it earned.
• A campaign they are active in reached a new weekly level, with a bonus to collect.
• They reached today's points limit. Actions still count, and points pick up again the next day.
• Someone passed them on a campaign's weekly leaderboard, while they are in the top 10. It says how many points win the spot back. At most one of these a day.
• They made the top 10 or top 3 on a campaign's weekly leaderboard.
• Their campaign's category moved up the board that ranks your campaign categories against each other.
• Last week's result, sent Monday morning: where they finished and how many points they earned.
• New actions on a campaign they have taken part in. Several new actions on the same day arrive as one notification.
• New rewards from an organization they follow or belong to, rolled up the same way.
• A new campaign from an organization they follow or belong to.
• A daily round-up of what the people they follow did: actions taken, levels reached, and badges earned.

Chat activity on campaigns they follow also lands here.

Each notification shows a small round picture on the left. For something another member did, such as a message or a mention, it is that person's profile picture. For campaign and organization updates it is the campaign's image or the organization's logo. When no picture is available, the member sees a letter instead.

Where to find it

• On a phone, the bell in the bottom bar.
• On a computer, in the side menu.

Tapping a notification takes the member straight to whatever it is about, such as a campaign or a chat room.

Choosing what to get

Each kind of notification above can be turned off in Notification Preferences, reached from the notifications inbox. New kinds are on until a member turns them off.

Email notifications

Members also get some of these updates by email, separate from the in-app inbox. The email versions cover:

• Event emails: streak milestones, kudos received, a campaign tier reset, a reward redemption, and a new follower.
• Daily digest: an end-of-day summary of streak progress, new actions in campaigns they have taken part in, and the best action to take next. New actions are only emailed here, never one email per action.
• Weekly campaign report: a Tuesday summary of a member's contributions to each campaign they are active in.
• Org updates: new rewards and campaigns from organizations a member follows.
• Pinned action completed: when someone else finishes an action a member has pinned to their profile.

A member can turn any of these email types on or off from Notification Preferences, reached from the notifications inbox. Every email also has an unsubscribe link in the footer, so turning one off does not require signing in first.

Next steps