The Member Experience
Rewards store
How members spend their points to redeem the rewards you offer.
The reward store is where members spend the points they earn. It shows your rewards and what each one costs.
How redeeming works
- A member opens the store.
- They pick a reward they can afford.
- They redeem it, and the cost comes out of their available points balance.
- Digital rewards arrive right away as a download or a code.
What a member can afford
Each reward shows its points cost. Rewards a member cannot afford yet are clearly marked. When you put a reward on sale, members see the original price crossed out next to the lower price.
What redeeming changes
Redeeming lowers a member's available points balance. It does not change their level. Levels track the points a member has earned over time, not their current balance. Members can see everything they have redeemed in their profile history.